On May 23, 2005, at 7:31 AM, Carl Boberg wrote:
Hi, Wondering if it is possible to have a special queue or something where I can handle network wide tickets which can be viewed on the customer interface without having to login?
Example: Say I'm going to do maintenance on a switch or a central server which might be of interest for any number of users in my network who might get affected. I would then create my own ticket in a "sysadmin" queue where I scribble down the When, What and Why. This ticket is then viewable from the customer panel (maybe a custom made page?) without having to login...
Anyone done something like this?
No, but I can imagine it being done with a little bit of Perl LWP. Just setup a "network status" customer user, then have a status page publicly available to your customers. The CGI would just log into OTRS, gather the information, and present it to the users. Personally, I think it would be easier to just update your "network status" page. -- Jason Dixon Technical Lead, Open Source Tools AMTI, Inc.