Hi all,<br><br>I have a event based notification for when a ticket has been locked by an agent, which informs the customer who is dealing with their issue.<br><br>If I create a ticket using the E-mail Ticket form and assign an agent to it, the customer will receive two e-mails in this order:<br>
<br>1. Ticket has been assigned<br>2. Ticket has been created.<br><br>Obviously I would like this the other way round, does anyone know how to do this?<br><br>Thanks,<br><br>David<br>