Priyadarsan Roy schrieb:
Hi all,
My company boss would like to have the New Ticket Form from the customer log in,in such a way that he gets a drop down menu for the subject field. With values "Hardware" "Software" etc. Any directions on which file I should start with will be helpful. in our german otrs-forum and wiki i have posted a way to show the name of the used DTL templates. This is the easiest way to find out, which template file is responsible for displaying data. The only problem for you at the moment is, that the site in in german.
http://wiki.otrs-forum.de/index.php?title=Wie_heisst_das_gerade_benutzte_Tem... Another way is, to patch your otrs installation with our first patch file. Then you have 3 additional tools and you are able to switch on and off the features. http://wiki.otrs-forum.de/index.php?title=Sammelpatch_OTRS_2.0.4_Release I hope you will enjoy it ! Stefan