31 Mar
2004
31 Mar
'04
1:41 p.m.
On Wednesday, March 31, 2004 11:07 AM
Paul
It should be working the way that the signature is inserted in the agent's screen. Are you sure you configured the queue correctly.
This is not the behavior. Looking at Kernel/Modules/AgentEmail.pm I see the following:
$Text .= "\n".$Signature;
I see. I didn't focus on the right module, you're right. You'd have to tweak AgentEmail.pm in a similar way that AgentCompose.pm is build, it's not that trivial. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388