I recently upgraded from 1.1.3 to 2.2.3 without many problems.


However, on the old system my ticket numbers had the form
like 107695 and on the new system the ticket numbers are
more like 2007092310000016, which I assume is the year,
month, date, system ID, and ??? I dunno what. 

1. What does the above number represent?

2. How can I make the generation of ticket numbers closer to
     the previous method? (It's okay if they roll over after 999,999.)

I checked the docs and the source itself and I cannot figure out
what OTRS is doing or why the behavior changed.


Thanks!


Dimitri

--
Dimitrios Gerasimatos           dimitrios.gerasimatos@jpl.nasa.gov
Section 343                                               Jet Propulsion Laboratory
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