3 Nov
2008
3 Nov
'08
2:20 p.m.
Amedee Van Gasse a écrit :
Hello,
When I merge one ticket into the other, the old ticket is changed to: (for example)
Merged Ticket 2008102110000024 to 2008102110000015.
OTRS version is 2.3.2.
Is this normal behavior? I have used OTRS in the past, and then it didn't leave any trace of the old ticket after a merge. (except of course in the new ticket)
If this can be turned off, how does that work?
I agree... I think that once it is merged, the contents of the source ticket should be copied in the destination ticket and the source ticket should not be displayed anymore. Ugo