I dont think you want that to happen. The customer ID field is related to an entire company. Example: John and Joe both work for IBM. You would want to give both of them the same customer ID of IBM or what ever you want to use to identify IBM as a company. When a selected representative from IBM access your customer interface and select the link company tickets, they will be able to see all tickets created from IBM just as long as the OTRS agent identified them is IBM affiliated in the Customer ID field. I hope that helps a little. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, May 15, 2007 12:14 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer id's? Hello, On Thu, May 10, 2007 at 05:04:44PM +0100, Mike Dent wrote:
is it possible to have the customer ID's automatically incremented when adding a customer?
No, unfortunatly not :(. -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521