Re: [otrs] Setting state of a single ticket

Hi Alexander, Thanks! That's the setting I was looking! Makes sense indeed. Kind regards, Richard Alexander Scholler wrote:

Hi Richard,

on a standard OTRS-installation, you can only(?) change the state of a ticket within the close-action or by making a phonecall or sending a mail. your wish can be realized e.g. by enabling the capability of changing the state within a note. You also have to define which states the ticket can be set to.

All available through Admin > Sysconfig (Search for "note" or "notice").

Bye, Alex

p.s. It make sence that a state can only be change that way manually by adding a note which "explains" why the state is changed that way.