I have had OTRS running for 6 months now and no problems.
I received a call from the department using it and was
notified that there are no new emails arriving in the system for the past few
days.
All messages go to a single POP3 account and imports the messages
into the OTRS system and from there the messages are routed into the queues
based on Subject or To / From filters.
I have verified that the password is correct in Active
Directory, Config.pm, and set through the interface.
I now have a backlog of over 200 messages – how can I
force the system to import them? This used to happen automatically (I never
even setup a CRON job) but now they are not being pulled over.
Windows 2003 Server
OTRS 2.1.7
MySQL
Exchange 2000
Thanks!