Re: [otrs] Ticket circulating through a group of agents for sign-off?

Hi Thiemo, Sounds a bit like a change management process as it's implemented in ITSM 2.0. There you have a "Change Advisory Board" that is to approve changes before they are being actioned. There is a state engine in ITSM 2.0 which would allow you to set up something along the lines of what you're looking for. cheers arthur