Re: [otrs] SetPermissions.sh

2 Feb 2010

      That worked! Thank you very much you just relieved a lot of headaches.

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Novak
Sent: Tuesday, February 02, 2010 11:32 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SetPermissions.sh

Eric,

Sorry for top posting - here is what I did on my Ubuntu system and it fixed the problem.  Notice the lines I commented out.  I then reloaded apache2 and everything worked fine.

vi /etc/apache2/conf.d/otrs2

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl

#    
        # Apache::Reload - Reload Perl Modules when Changed on Disk
        PerlModule Apache2::Reload
        PerlInitHandler Apache2::Reload
#    </IfModule>
    PerlModule Apache2::RequestRec

    # set mod_perl2 options

#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
                ErrorDocument 404 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI +FollowSymLinks
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
       <IfModule mod_rewrite.c>
          RewriteEngine On
          RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l
          RewriteRule ^.*$ /otrs-web/maintainance.html
       </IfModule>
    </Location>

</IfModule>

# directory settings

    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>

    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

Thanks,

Mark Novak

On Tue, Feb 2, 2010 at 10:16 AM, Eric Banks  wrote:

Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong?

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Tuesday, February 02, 2010 2:42 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SetPermissions.sh

You can maybe take a look at this bug, which describes the process:
http://bugs.otrs.org/show_bug.cgi?id=4858

--
Michiel Beijen
R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany

T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks  wrote:
...
I checked and I have Apache2::Reload installed but I don't have
Apache::Reload installed and I try to install it but it errors out, do I
need both of them?
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: Monday, February 01, 2010 5:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SetPermissions.sh
Hi,
On 01.02.2010, at 22:17, Eric Banks wrote:
Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and
". [..]
are these Perl Modules installed on your Machine?
If unsure you can use the cpan to verify.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/