On 10-03-02 06:32 PM, Eric Carroll wrote:
This looks like an installer failure.
For the record on how I resolved this. I used the command line package tool opm to uninstall the package, then reinstalled: cd ~otrs/bin sudo -u otrs ./opm -a install -p /tmp/ITSMConfigurationManagement-1.3.2.opm Problem resolved! As a general comment, if you are using ubuntu, I think using the command line tool is a lot easier to get the right thing to happen. Right now I have many directories www-data, 775 to accomodate the package manager running from Apache. I would prefer not to have the entire tree writable. Doing a command line sudo -u otrs opm -a install resolves this concern. As a long time user of other ticketing & workflow engines, so far I am very impressed with OTRS - its structure, code and configurability look excellent. Eric