Re: [otrs] Agent name in the From: when reply to ticket

3 Jul 2004

      Hi Yann,

On Fri, Jul 02, 2004 at 01:55:58PM +0200, Yann RICHARD wrote:
...
Is there a way to have the real name of the agent who reply to a
customer.
ie:
  From: support@domain.tld (Yann Richard)
Not out of the box. But you can modify Kernel/Modules/AgentCompose.pm
line ~ 242:

    $Data{From} = "$Address{RealName} <$Address{Email}>";

 -=> 

    $Data{From} = "$Self->{UserFirstname} $Self->{UserLastname} via OTRS <$Address{Email}>";
...
Yann
Martin 

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Re: [otrs] Agent name in the From: when reply to ticket

Martin Edenhofer