Hope someone out there can help.  Running 2.1.4 (Linux) and for some odd reason my New Message counts are not going down once I either zoom into the ticket to read the response.  It only seems to reduce the number if I act upon the ticket/change state etc and sometimes not even then.  As a newbie to the OTRS system I am a bit at a loss, I have scowered the docs and last couple months on the list.  Thoughts, maybe I am just missing something right in front of me :(

Chris Trolitsch – QA/Support Manager with
Semotus Systems, Vancouver Division