9 Dec
2002
9 Dec
'02
6:25 p.m.
Hi, I want to have notifications of new tickets to Agents. ...
Mon, 24 Jun 2002 13:55:05 +0200 Notify mails (to the agents - new ticket/got follow up): * Only "custom queues" will get notifications
what are "custom queues"?
* Check if the agent enabled notifications (AgentView::Preferences of AdminView::User) * If a new ticket is in a users "custom queue" but the user got no notification, check the /var/log/messages and /var/log/mail