Hi, Has somebody tried setting up a role-based hierarchy in OTRS? My basic requirement is to have a Central Admin who just creates a Queue and an Admin for that Queue(Queue Admin). Once this is done, the Queue Admin creates users, customers, sub queues, services and slas for the Services. Is this possible? Appreciate any help on setting this up. Regards, Sunjay </PRE><p style="font-family:arial;color:grey" style="font-size:13px">This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.</p><PRE>