Re: [otrs] How to remove individual postings (not tickets)?

7 Apr 2015


      Thx a lot.  I also found the article_id in the HTML code of AgentTicketZoom:

   [...]
   <input type="hidden" name="ArticleID" value="9016"/>
   [...]

hopefully that's the one I'm looking for, otherwise it will be almost 
impossible to find the right ones ;-)

Cheers
Frank


On 04/07/2015 08:32 PM, Leonardo Certuche wrote:
...
Hello
From database, every posting is an article_id associated with a
ticket_id so if you remove the correct entries from article table and
delete cache, those postings will be gone
El abr 7, 2015 1:15 PM, "Frank Thommen"
mailto:frank.thommen@embl-heidelberg.de> escribió:
Hi,
I'm sure this has already been asked in the past but I don't seem
    able to find any appropriate postings:
How can I remove individual mails/postings (/not/ complete tickets!)
    in OTRS tickets?
Background is, that due to technical problems I have several tickets
    with dozens of intermixed duplicate entries which makes these
    tickets almost unreadable and unusable.  I'd like to remove the
    duplicate entries from these tickets.  I don't care if this is done
    through the webgui or directly in the database.  (But I have never
    dealt with the OTRS database directly so far)
I'm using OTRS 3.2.9 on CentOS 5 with MySQL.
Thanks in advance
    Frank
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