On Wed, 23 Feb 2005, Jack Doyle wrote: Alternatively you can: a) have your form send two separate emails, instead of one with comma separation. b) have a procmail rule preen the To: header just prior to it hitting OTRS. c) set up a cron job of some sort that actually forward the OTRS ticket notification to the techs, rather than the initial email. (the point of the cron job would be to turn that on and off on weekends). -Dan
I have a webpage on my Intranet that pages support personnel on the weekend. Basically, it sends an email to the support person's cellphone and one to otrs to create a ticket. However, since it is to: otrsaddress,phoneaddress both addresses show up under To: in otrs for both the agent and the customer.
Is there a way for me to have otrs remove any secondary email addresses that the message was also sent to? Do I make sense?
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