* Renee B
The "normal" OTRS address book is the customer user database. So you could add those external contacts as customer users.
This is working now. I previously used LDAP as the customer user database, meaning I had no way of adding "customer users" in OTRS itself. Now the next question: How can I use BOTH LDAP and the database driven backed for customer users.? $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', ... }; Or rather: What is the default if no explicit "$Self->{CustomerUser}" is set? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155