Re: [otrs] default queue

Richard Mollel wrote:

--- Alan Silver wrote:

...

Hello all:

I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead.

I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue.

Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2006080210000014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new)

Anyone have any ideas why it is delivering to Postmaster queue rather than Raw?

Thanks in advance

al

What is the systemaddress that mail is sent to get to your otrs system? In general, make it different from the default one which by default is also used by postmaster and raw. Under admin, select the queue that will be your mail queue, assign it an email address that is different from that of postmaster or raw.

Richard

Ahhhh This is indeed my problem. So, it seems that what I set in the "System Email Address management" area, then, email to that email address will go directly into the queue specified. So, in my case, I have one email address that is using otrs, call it comphelp@xxx.com how do I set it so that email normally gets sent to the raw queue, but that I can still use the filters based on headers so that I can filter spam that is being sent top comphelp@xxx.com to the Junk queue? alan