;-)
you are supposed to look into the UPGRADING file in the 2.4 distribution...

http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?revision=1.35&view=markup

There's a report on the mailing list of a not-optimal working RPM upgrade; it has some pointers from Martin where to look:
http://lists.otrs.org/pipermail/otrs/2009-July/027164.html

And as always, make sure you do not upgrade your production environment first, please use a test environment, and have your backups at hand ;-)

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Thu, Jul 23, 2009 at 18:14, osallou <olivier.sallou@irisa.fr> wrote:
you can look at UPGRADE file in distribution package

Craig Meirick a écrit :

Hello,

I cannot locate the proper instructions for upgrading our system from 2.3.4 to 2.4. In the documentation it says:

[[ If you want to upgrade your OTRS 2.2.x framework to version 2.3.x, download the latest OTRS 2.3 framework and follow the instructions in the file UPGRADING.]]

I can download the file for the 2.4 framework but it's an .rpm file.

Do I just simply run the 2.4 rpm for it? -- I'm a bit wary to do this for fear of breaking everything.


Thank you for your reponse,

Craig

 
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Craig Meirick, Help Desk/PC Support
Northeast Iowa Community College -- http://www.nicc.edu
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