Elva -
This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns?
Thanks,
Mark
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa
Sent: Thursday, November 18, 2010 3:56 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Company
Hi Mark,
Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done!
I hope this helps :-)
Regards,
Elva
On 11/18/2010 3:49 PM, Mark Shepard wrote:
Elva -
Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts?
Thanks,
Mark
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares
Sent: Thursday, November 18, 2010 2:39 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Company
Thanks
I work with the version 2.4.7
But how i make the link between the company and the client.
Sorry but i don't find the option
--- El mié, 11/17/10, Elva Novoa