Hi all again. Not sure if it was published my previuos message 'couse I didn't received by mail and not sure is it was clear too. BTW... I've seen some similar problem in list archive without a solution. Probably posters have solved but not published ? Following my (bad traduced) problem. Thank you again Hi all, I'm trying to figure out how to implement the notification of new ticket auto answer not just to the same email address configured into AdminCustomerUser but at the entire "client group". My intention was to have them at least a CC of the notification all together. However, having the workaround to use the same "distribution list email address" for all the customer's user client, could be useful to have a CC field to fill with whatever is needed. Is that possible and I'm messing up something or there is a WA or it is to be implemented ? Thank you in advance. -- Marco Vannini home: +39 02 900091454 mobile: +39 335 5340819 msn: marco69v@hotmail.com talk: marco.vannini@gmail.com icq: 58389316 skype: marco69v