Sounds like you need to set the permissions to the file so that the web server user can write to it. Find which user your web server runs as (for apache check httpd.conf). If it runs as a "normal" user you can simply "chown <user> Config.pm" and "chmod u+rw Config.pm". If it runs as nobody you'll have to set read/write for all. Easiest then is to "chmod 666 Config.pm" Best regards Are Hoel Systems Administrator Telio AS - www.telio.no -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Blackstone Sent: 4. april 2005 23:41 To: User questions and discussions about OTRS. Subject: [otrs] Installing OTRS I am installing OTRS 1.3.2 and when trying to use the installer.pl I get the warning... "Kernel/Config.pm isn't writable!" Then it follows with the comment, "If you want to use the installer, set the Kernel/Config.pm writable for the werserver user!" I've searched around in the Kernel/Config.pm but couldn't find any settings for this. If anyone knows how to get around this problem please let me know. Thanks in advance, Andrew Blackstone _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? =http://www.otrs.de/