Hi,
We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now.
We've made no change at all (it's only 3 of us) to the config but last
night, the program stopped fetching emails.
I can still manually fetch emails going to
otrs/index.pl?Action=AdminMailAccount and clicking on [Fetch mail] but
it only download 10-15 at a time.
The cron was set as follow (on July 20th) :
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch
- Function = Execute
- MaximumParallelInstances = 1
- Module = Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch
- Schedule = * * * * *
- TaskName = MailAccountFetch
There is NO error message in otrs/index.pl?Action=AdminLog.
I've tried the following :
1) Restart daemon > No luck
sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop
sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl start
2) Empty the cache > No luck
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
3) Restart daemon and mysql and empty the cache > No luck
sudo /opt/otrs/bin/Cron.sh stop otrs
sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop
sudo /etc/init.d/mysql stop
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
sudo /etc/init.d/mysql start
sudo /opt/otrs/bin/Cron.sh start otrs
(the daemon restarted automatically after a few minutes)
What else can I do?
Regards
-------------------------
Santiago DIEZ
Quark Systems & CAOBA
23 rue du Buisson Saint-Louis, 75010 Paris
-------------------------
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