That should work, I believe it is not ArticleUpdate but ArticleCreate when
you add a note.
Regards
2016-06-13 18:08 GMT-06:00 Nick Bright
On 6/13/2016 6:45 PM, Alvaro Cordero wrote:
You have to make something happen on the ticket to trigger the event you want, for example add a note, change queue, whatever works so you capture that event to trigger the dynamic_field update.
So, I could change the Event list for the DynamicUpdate to include "ArticleUpdate", then use the Generic Agent to "Add Note" to the ticket?
A note should be an article.... but this didn't seem to work.
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