25 Jun
2008
25 Jun
'08
5:17 p.m.
Laurent Minost wrote:
Does anyone know what is the action to do on a ticket to avoid having continuously the message displayed "You have 1 new mlessage !" under the Agent frontend please ?
It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any configuration directive for this behaviour please ?
As long as you don't take any action (e.g. closing it, adding a note to the ticket and setting a pending reminder, etc.) OTRS will report it as a new message that needs taking care of. Viewing it is not enough. Nils Breunese.