Re: [otrs] Filtering and Auto Responses

On Friday, June 11, 2004 6:47 PM Juan Gonzalez wrote:

From: "customer care" To: "customer care"

Take care that you either do not use a system email adress as an agent's adress or ensure that the reply that OTRS sends out to you as an agent doesn't take the same way as incoming emails do. You'll most likely end up with what you have: OTRS answering itself. Blame the built-in loop protection for not ending up with several thousands of emails. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388