Sorry, I should have been more specific, the field I want to search by is not in the dropdown list of options. I would like to add additional options to that dropdown .
Nick Lapp | IT Operations Specialist
Nick.Lapp@imesd.k12.or.us
InterMountain ESD | www.imesd.k12.or.us | www.intermountaininitiatives.org
541.966.3183 voice | 541.969.2400 cell | 541.966.3231 fax
Scaling New Heights of Excellence
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, October 16, 2012 8:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Add Additional Search Attribute
Click plus.
On Tue, Oct 16, 2012 at 11:02 AM, Nick Lapp <Nick.Lapp@imesd.k12.or.us> wrote:
Is it possible to add another search attribute to the ticket search? I’m wanting to search all tickets based on a user attribute other than CustomerID and Customer User Login.
Nick
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