Hi Laurent,

too late ;) ... I just closed the bug, maybe it's better if you open up a new one, guess it'll be clearer to understand and maybe will get more atttention than a messed up one!

Bye

Gabriele

----- Original Message -----

From: Laurent Minost

To: User questions and discussions about OTRS.org

Sent: Monday, August 27, 2007 10:03 AM

Subject: Re: [otrs] Reject of closed tickets not properly working

Hi,

Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and adding a note as a latest post because by closing it, noone at OTRS team will be informed of 2.2.2 bug ?

BR,

Laurent MINOST

Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a écrit :

Yeh you are right, now I marked my bug asd invalid and closed it.

Gabriele

----- Original Message ----- 
From: "André Bauer" <monotek@gmx.net>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Saturday, August 25, 2007 3:18 AM
Subject: Re: [otrs] Reject of closed tickets not properly working


> Guten Tag Gabriele D'Andrea.
>
> Maybe it would be a good idea to close the bug report for 2.1.7 ;-)
>
>
>
> -- 
> Mit freundlichen Grüssen
> André Bauer
> System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4
>
>
>
>
>
>> Well, in effect in OTRS 2.1.7 the function works correctly, if I add the
>> reject automatic response to the queue, the customer gets informed that 
>> the
>> ticket has been rejected, and the ticket stays closed.
>> I reported a bug for 2.1.7, cause I thought that a rejected message
>> shouldn't be attached to the ticket, but now I understand that this is 
>> the
>> expected behaviour.
>> Anyway it's been useful all the same...seems it helped founding out a 
>> real
>> bug in version 2.2 :)
>
>> Bye
>> Gabriele
>
>> ----- Original Message ----- 
>> From: "André Bauer" <monotek@gmx.net>
>> To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
>> Sent: Thursday, August 23, 2007 2:03 PM
>> Subject: Re: [otrs] Reject of closed tickets not properly working
>
>
>>> Hi Laurent Minost,
>>>
>>> LM> I can confirm this behaviour also, I've just got the same thing a 
>>> few
>>> LM> minutes ago to test if this setting was working correctly and how
>>> LM> customer is told that his ticket has been rejected.
>>>
>>> I think this is an OTRS 2.2.2 only bug because it worked for me for
>>> months in OTRS 2.1.7.
>>>
>>> In 2.1.7 you should check if you have done all needed steps in reject
>>> configuration.
>>>
>>> 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject".
>>> 2.) Create entry in your language in "[ Auto Responses ]".
>>> 3.) Connect auto response to queue via "[ Auto Responses <-> Queue ]"
>>>
>>>
>>>
>>>
>>> Since using OTRS 2.2.2 i have similar problems:
>>>
>>> http://bugs.otrs.org/show_bug.cgi?id=2191
>>>
>>>
>>> LM> Laurent
>>>
>>> -- 
>>> Greets
>>> André Bauer
>>> monotek@gmx.net
>>>
>>>
>>>
>>> System:
>>> Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2
>>>
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>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>>>
>>>
>>>
>>>
>>>
>>>
>
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