Hi Nicolas, On Wed, Apr 16, 2003 at 12:56:31PM +0200, Nicolas Ecarnot wrote:
I just installed OTRS 1.0.2 on a Mandrake 7.2 and it seems to work fine. As it is realy huge, it takes me lots of time to customize it. My first questions come from me and from my workmates that will use it and are demanding many features or way-to-do-that...
* Time : Why can't we specify a fractionnal (?) unit time ? It would be so useful for us to count into hours, and to be able to specify 1.5 for "one hour and half", or 0.5 for half an hour... Where in the code is it checked ?
You can set a config option to force time accounting ("$Self->{FrontendNeedAccountedTime} = 1;") and a option to defined the time format name (" $Self->{TimeUnits} = ' (work units)';") -=> e. g. "$Self->{TimeUnits} = ' (hours)';". The value of accounted time can only be integer (because of the database - table time_accounting column time_unit). -=> x.x would work if you change this column format from integer to decimal.
* Often, we deal tickets together, but most of the time, only one people is on the problem. How can we do to see that this ticket is managed by this agent ? How can we sort this ?
Normally you have the queues (topics/categories) and the tickets in there. If somebody is working on the ticket, then the ticket is locked (not shown in the QueueView). -=> If you have a ticket in zoom view, the you will see it if the ticket is locked.
* Will the installation of the next version (in 14 days I think) be easy ? Easy upgrade ?
Yes. a) updated the software package b) updated database (with script) -=> see UPGRADING file in new version
* Thank you for OTRS, I think it will honestly *change* my life.
:)
Nicolas Ecarnot
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 4:58pm up 60 days, 2:21, 6 users, load average: 0.43, 0.45, 0.27