Hi,
Now the customer can
get an email with a url when I close a ticket. How can I show the content
in the reply message?
How can I get rid of
those "*** THIS IS JUST A NOTE ***"
?
The email is
like:
*** THIS IS JUST A
NOTE ***
The state of your
ticket "2008051410000011" has been changed by
"Admin OTRS" to "closed
successful".
Your Operation
Team
*** THIS IS JUST A
NOTE ***
Thanks,