Hi Joel, On Thu, Aug 11, 2005 at 02:10:53PM -0600, berg@san.rr.com wrote:
I hate to be such a newb, but mail configuration is new to me. I think what your saying I should do is to copy /opt/otrs/.procmailrc.dist to /etc/.procmailrc
No. If you are fetching the mail into the mailbox of the OTRS user, the .procmailrc of the OTRS user is parsed and processed. Copying the .procmailrc into /etc would make the procmailrules global and all mails that your system recives will be forwarded to OTRS. Just rename the file to .procmailrc and make sure, that fetchmail is executed by the OTRS user or that a globaly running fetchmail delivers the mails to the OTRS user. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!