How to enable this feature but not for the customer instead I would like to get the name of the Agent.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Lucio de Aquino Marinho ---26.08.2009 23:21:35--- Simple , Very simple <td width="10%">

From:	Lucio de Aquino Marinho <aquino@ecosistemas.com.br>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	26.08.2009 23:21
Subject:	Re: [otrs] Adding Login Name to 2.4 dashboard
Sent by:	otrs-bounces@otrs.org

Hello to all

Following the same line , how to put the login name of the user in the dashboard , I tried some lines without sucess !!!!
Thanks for all

Lucio




Путкин Герман escreveu:
What I really need is the name of the queue, instead of the ID. Can
anyone please suggest how to retrieve the queue name instead?
   

Just type Queue instead QueueID :)

Also I add link to this queue:

<td width="10%">
<a href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}"onmouseover="window.status='$JSText{"Queue"}'; return true;"
onmouseout="window.status='';">
<div title="$QData{"Queue"}">$QData{"Queue","15"}</div>
</a>
</td>      


German
 




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