Hi,
To have otrs cron jobs errors read otrs user mail su -s /bin/bash otrs mail
I have "permission denied" when I try this command. I have also typed: su otrs pwd the result is that I am still as root. Maybe that is the problem. Could someone advice? Thanks in advance. Alina.
Bye
Guillaume REHM Service Informatique
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Alina Florea a écrit :
Hello all,
I have also a problem with otrs cronjobs. A have followed the instructions in the manual, I have installed the cronjobs as otrs user (su otrs). I have executed the ./Cron.sh command. I have not any error message but the crontab seems not working because I do not receive any mails in OTRS.
When typing crontab -l -u otrs I can see all the entries of the crontab, as in the documentation.
Where could the problem be? Is there some rights that otrs user has not? What are the permissions of job scripts?
To force the receive of new emails in OTRS I have add a script in /etc/cron.hourly lines witch contains the line:
/opt/otrs/bin/PostMasterPOP3.pl >> /dev/null
The inconevient is that the fetch emails is done only one time in an hour.... and the most important is that if I log off from root, I do not receive any email at all.
In fact I must stay logged in as root in order to have the cron.hourly launched.
What have I change in order to make otrs crontab working or at least to have cron.hourly running even if I am not login.
Thank yo for your help.
Best regards,
Alina Florea
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