Wes Plate wrote:
I downloaded the PRM for Redhat 8.0 and installed it. Then I ran the script to upgrade my database to 2.0 then I ran SetPermissions.sh.
I restarted the services but cannot log in to OTRS, no matter what I enter I am told the login failed with incorrect username or password. I followed this step to reset the root password via mysql but still I can't log in... http://doc.otrs.org/1.3/en/html/problems-misc.html
I have no idea. Maybe the password hashing changed between 1.3 and 2.0? In that case I can see how the 1.3 instructions for resetting the password don't apply anymore on 2.0. I'd try the supplied bin/ otrs.setPassword tool instead of changing the hashes in the database manually. I have never used OTRS 1.x, so I don't have any experience upgrading from 1.x to 2.x myself. Nils Breunese.