Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext

7 Mar 2013

      It’s for Agents, not for Customers.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Thursday, March 07, 2013 1:49 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewZoom
Ticket::Frontend::TicketArticleFilter

On Thu, Mar 7, 2013 at 6:05 AM, Emilia Starzak mailto:emilia@softservice.pl> wrote:
Hi,

Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext?

Kind regards
Emi

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