Hi, to found a solution for my problem I've searched the code and maybe found a bug. In Kernel/System/Ticket.pm you will find the function TicketCreate. Shortly before the comment "# TypeID/Type lookup!" you will see: <snip> if (!$Param{TypeID}) { $Param{TypeID} = 1; } </snip> This check should be moved behind the if-else statement. Hope that helps. Daniel Am Mittwoch, den 18.07.2007, 16:50 +0200 schrieb Daniel Wedewardt:
Hello @all,
sorry for the double post, I've send this question to otrs-de a hour ago. But, to have a greater response group, I decided to ask the same question in english.
Before I've written this mail, I've googled and searched the Mailinglistarchive. Sadly without success.
I'd like to send an mail from a webform to otrs 2.2. To have a better pre-sort, I send some additional X-OTRS Header:
<snip> $mailheader.= "\r\n"."X-OTRS-Type: 4"; $mailheader.= "\r\n"."X-OTRS-SenderType: system"; $mailheader.= "\r\n"."X-OTRS-ArticleType: webrequest"; ... $mailheader.= "\r\n"."X-OTRS-TicketKey8: Category (Info)"; $mailheader.= "\r\n"."X-OTRS-TicketValue8: info_cat1"; $mailheader.= "\r\n"."X-OTRS-TicketKey10: Platform"; $mailheader.= "\r\n"."X-OTRS-TicketValue10: PC"; </snip>
After receiving the send mail via fetchmail and forwarding the mail to bin/PostMaster.pl via procmail, I can see the Mail as an Ticket in OTRS. All X-OTRS Header fields are imported expect the X-OTRS-Type Field (I can see the field key/value in ticket table in otrs database). The Mailadresse is set to "valid", otherwise the other X-OTRS Header fields wouldn't be imported.
Within X-OTRS-Manual I've found a hint, that Ticket::Type should be active ("if Ticket::Type support is active"). I greped for Ticket::Type
<snip> Kernel/Config/Files/ZZZAuto.pm:$Self->{'Ticket::Type'} = '1'; Kernel/Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Type" Required="1" Valid="1"> </snip>
Does any one know this problem? Thanks for any help!!!
Daniel
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