What's with all of the half answers here?
IMO... I think there has been a great bit of information shared and a lot of patience shown on the list. Some questions sent, hint that the sender has not read the documentation, has not attempted to solve the problem themselves, and specifically they just want someone to tell them what to do and how to do it - solve all their problems for them. This sounds like you need to purchase a support agreement. Don't send a message to the list asking someone to do you work for you. All questions should hint that you've made an effort to solve the problem- provide adequate logs, resolutions attempts, & etc. I think anyone doing so will find their responses better and with more detail. Most people are willing to help those who help themselves. I understand that technial skills and understanding will vary, but even if you are a novice/beginner... RTM. Even if you don't get it all; read it anyway. If you are going to be supporting, or developing this you're going to need to add some new skills to your resume. Showing that you're doing this will get better response. I am in not way affiliated with OTRS. Just MO. As to the aging issue... There have been several threads over few months that I think worked that subject nearly to death. I didn't read them all past the first few but if you check the archives you may find a wealth of information. It isn't something that I can speak intelligently on, yet. LQ
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny Sent: Tuesday, May 15, 2007 9:49 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Ticket Age
I think he wants to know how to make this happen? What's with all of the half answers here?