Hi,
I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.
Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................
Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur@tubitak.gov.tr>
Kime: "otrs" <otrs@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:33:53
Konu: Re: OTRS Login Problem
Kime: "otrs" <otrs@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:33:53
Konu: Re: OTRS Login Problem
Hi,
I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.
Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................
Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur@tubitak.gov.tr>
Kime: "otrs" <otrs@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:28:22
Konu: OTRS Login Problem
Kime: "otrs" <otrs@lists.otrs.org>
Gönderilenler: 21 Aralık Salı 2021 16:28:22
Konu: OTRS Login Problem
Hi,
I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company.
We have upgraded some CentOS packages according to cybersecurity requirements.
After upgradation we realized that admin agents cannot login directly;
So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents.
Can you help us about that problem, we tried so many things but could not solve that.
Your answers are very valuable to us.
Best Regards,
Muhammed İhsan ÖZOĞUR
Sistem Ekibi
Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri
TÜBİTAK BİLGEM
41470 Gebze, KOCAELİ
T +90 262 675 8532
ihsan.ozogur@tubitak.gov.tr
ihsan.ozogur@kamusm.gov.tr
................................................................