-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Theunis,
Could anyone tell me why the “Compose email” link is not available when viewing notes on a ticket?
Notes are intended for internal communication or for communication of let's say "minor importance" (external notes). Especially in the first case it's better to write another note and give the ticket to another agent. This agent can also get an email if you want (e.g. Ticket::Frontend::AgentTicketNote###InformAgent). viele Gruesse, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFI9xtCvXo8m5PgoXQRAofbAJ9sxxw9FxWADnXDynR3nUTzR4SmEgCfb6jy /h5jbFkTJcKTnlTue7qDRfc= =Tu9f -----END PGP SIGNATURE-----