Re: [otrs] Emphasize text in response

Hello, On Wed, Jul 20, 2005 at 05:32:09PM +0000, Soul Reaper wrote:

Our customer support department like to be able to emphasize things, especially when dealing with our customers. Is anyone aware of a way to allow portions of text to be emphasized in a response when an agent is replying to a customer through OTRS? Either by bolding it or putting it in italics?

OTRS sends plain text messages per default. That means, that no emphasing of text is possible. It isn't also possible to switch from plain text to HTML. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!