On 4/25/03 8:19 AM, "Martin Edenhofer" wrote:
Copy it to Kernel/System/Ticket/Number/ and add to Kernel/Config.pm
[...] $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrementShort'; [...]
THANK YOU Martin... However... I get this now emailed to me from the OTRS: Can't load ticket number generator backend module Kernel::System::Ticket::Number::AutoIncrementShort! Can't locate Kernel/System/Ticket/Number/AutoIncrementShort.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /Library/Perl/darwin /Library/Perl /Network/Library/Perl/darwin /Network/Library/Perl .) at (eval 36) line 3. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com Import timelines from Avid or FCP into After Effects. Really. http://www.automaticduck.com/products/index.html