Hi, On Fri, Mar 14, 2003 at 03:53:40PM -0600, Travis Kelley wrote:
I have read your response to the previous question in the mailing list archives about getting notifications when a ticket is closed where you said that the current cvs version supports this. I assume this means that the version that I am currently using 1.0.2 does not support this. If this is correct do you know when the cvs version will be released. We are thinking about using OTRS in a K-12 school system, but the ability to print out work orders that are closed (for archival purposes) is essential. Thank you for any help you may be able to give.
OTRS supports different sorts of notifications/responses via email. Auto: ===== * auto response to the sender (auto reply if a customer sends a new ticket or a follow up) - configurable for each queue * ticket state notification for the sender - configurable for each queue (CVS) * ticket owner notification for the sender - configurable for each queue (CVS) * ticket queue notification for the sender - configurable for each queue (CVS) * new ticket notification for the agent - configurable for each agent * ticket follow up notification for the agent - configurable for each agent * new ticket in personal queues notification for the agent - configurable for each agent * ticket lock timeout notification for the agent - configurable for each agent Manual: ======= * OTRS sends the agent answers also to the sender The current OTRS series is 1.0. The first version of OTRS 1.1 (current CVS) will be released on 2003-05-01. PS: If you want to test CVS snapshots got to ftp://ftp.otrs.org/pub/otrs/misc/snapshots/ (the mailing list for discussions about CVS versions is <dev at otrs.org>).
Travis Kelley
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl