Hi Hannes, On Sun, Sep 29, 2002 at 06:27:10PM +0200, Hannes Lau wrote:
Is there a possibility to
a) Post an eMail to an agent, who subscribed a Queue, when the postmaster dispatches a ticket to it? It works if the ticket is posted into the queue directly, but if its dispatched from the raw-queue my agents wont be informed there's some work to do for them.
Possible but not implemented. If you mean a notification to the "Queue subscribers" by move ticket. -=> "Easy" to implement (Kernel/System/Ticket.pm -> MoveByTicketID()) I put it to the todo-list (misc) - or somebody else implement it earlier.
b) To get a notificatian to an non-ticket-owner-account, if the ticket is unlocked by time-out?
The same. Possible but not implemented. -=> "Easy" to implement (Kernel/System/Ticket/Lock.pm -> SetLock()) I put it to the todo-list (misc) - or somebody else implement it earlier.
Greetings! Hannes Lau
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson