Hallo. No, ther is imho no option to do this. Just recycle old agent accounts by renaming it to the new agent. -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4 ============================================ NC> We are looking at implementing OTRS for our call center / customer NC> support. Turnover is high because we mainly hire college age kids. I NC> read in the manual in Chapter 5 - page 41 that "to keep consistency of NC> the data for OTRS it is not possible to delete a user." NC> Has anyone found a workaround for this or is part of a future release? I NC> am concerned that after a couple of months, I will have more invalid NC> users than live. NC> Thanks! NC> Nathan Campbell NC> Systems Administrator NC> Dallas Symphony Association NC> n.campbell@dalsym.com mailto:n.campbell@dalsym.com NC> 214-871-4026 NC> http://www.dallassymphony.com http://www.dallassymphony.com/