Re: [otrs] Delete ticket

22 Jan 2004

      Try this - the lines got wrapped:

package Kernel::Config::GenericAgent;

use strict;
use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);

$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

%Jobs = (
   'delete' => {
      Queue => 'delete',
      States => ['new', 'open'],
      Locks => ['unlock'],
      New => {
        Delete => 1,
     },
   },
);
1;

Additionally, you find some examples in
/opt/otrs/Kernel/Config/GenericAgent.pm.examples:

  less /opt/otrs/Kernel/Config/GenericAgent.pm.examples

A skeleton for the script can also be found in
/opt/otrs/Kernel/Config/GenericAgent.pm.dist:

  cd /opt/otrs/Kernel/Config
  mv GenericAgent.pm GenericAgent.pm.old
  cp GenericAgent.pm.dist GenericAgent.pm

hth,

Robert Kehl

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