Hello!
Please help me.
Our company test OTRS.
Question:
I create queue with unlock ticket time out 1 minute.
I wait rather then 1 hour. Ticket not unlock.
I try run UnlockTickets.pl and it`s not work.
%./UnlockTickets.pl --all
UnlockTickets.pl <Revision 1.24> - unlock tickets
Copyright (c) 2001-2006 OTRS GmbH, http//otrs.org/
Unlock all tickets:
%
What I do incorrect?