Re: [otrs] GenericAgent running more often than 10min

On 23.11.2009, at 21:32, Leonardo Certuche wrote:

Thanks Nils and Alexander for your explanations, now I have a better understanding about GenericAgent behavior. I was checking /opt/otrs/Kernel/Config/GenericAgent.pm.examples and it's clear how to use it but none of the examples uses ITSM fields such as Service or SLA, is it possible to use it? We just want tickets from certain SLA to be moved to a give queue ASAP.

did you try " SLA => 'mySLA' , " ? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project