Hi,
But this is not a suitable answer, because in the note filed the next state also is not mandatory and blank.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Wednesday, April 17, 2013 5:31 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] wrong link in email notification
for 2) next state is not a dynamic field.
If you choose close ticket, the next state is going to be closed, so it defaults to closed successfully. If you don't want that, don't allow the close option, and force your users to close tickets using a note (with state enabled) or reply. Both of those will have (-) for next state, which means it keeps the state as it is.
On Wed, Apr 17, 2013 at 10:25 AM, Yousef Hamad mailto:YHamad@aspire-infotech.net> wrote:
Hi,
1. Can you tell me how can make a report for survey using MS-Office excel Print - Graphic?
2. how can make the Dynamic Filed is active an instead of an original on for example:
When agent want to close a ticket how can force him to choose the next state, i want the default next state is blank or "-".
Thanks,
Yousef Hamad
Technical Support
Mob +962 799372852tel:%2B962%20799372852
-----Original Message-----
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Alex Sinotov
Sent: Wednesday, April 17, 2013 5:13 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: Re: [otrs] wrong link in email notification
Hello!
If you use https, try change parameter OTRS_CONFIG_HttpType to https.
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